Refund Policy

At Steve’s Liquor Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help with our refund process.

Eligibility for Refunds

• Damaged Items: If your order arrives damaged, please contact us within 48 hours of receiving your package. You must provide your order number and clear photos of the damaged items. We will arrange for a replacement or issue a full refund.
• Incorrect Items: If you receive the wrong item(s), contact us within 7 days of delivery. We will correct the issue by sending the correct item or offering a refund.
• Unopened Items: Unopened and unused items in their original packaging are eligible for refunds if returned within 14 days of delivery.

Non-Refundable Items

We are unable to offer refunds on:
• Opened or partially consumed bottles
• Items purchased on clearance or final sale
• Gift cards or promotional items

Refund Process

1. Contact Us: To start a refund request, please email us at info@stevesliquorstore.com with your order number and reason for the return.
2. Return Shipping: If applicable, we will provide instructions for returning the item. Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
3. Refund Timeline: Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be processed within 7-10 business days, and the credit will be automatically applied to your original payment method.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Double-check your bank or credit card statement.
2. Contact your bank or credit card company, as processing times may vary.
3. If you still have not received your refund, please contact us at info@stevesliquorstore.com.

Contact Us

If you have any questions regarding our refund policy or need further assistance, feel free to contact our customer service team at:

Email: info@stevesliquorstore.com
Business Hours: Monday – Friday, 9 AM – 10 PM (EST)